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Privacy Notice is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.
Basic checks may be made against your data to ensure that the details are genuine - these checks are necessary to help prevent the fraudulent use of credit card numbers.
Your Information
We ask for your name, telephone number, home address and email. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details.
Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to our fulfilment partners for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel. Only the information necessary to process your order will be passed on.
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes.
We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against any Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. At all times where we disclose your information it will remain secure.
Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Contacting us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied. We want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact Utter Nutter, who will be delighted to answer any questions you may have.